All orders are processed with the highest urgency but sometimes we may have to special order for you as we have sold out in-store. We stock brands from all over the world and delivery times do vary.
You will be contacted within 2 business days via email on your delivery times.
This may include:
1/ We have shipped your order.
2/ We have shipped part of your order and the remaining item/s have been place on order and have a delivery ETA of from 1-5 weeks. (You will not be charged any more postage after that first part of your order has been shipped.)
3/ We have unfortunately sold out of your item/s in store and have to place these on order with our supplier order and have an ETA of from 1-5 weeks.
4/ If you require garments immediately please don’t hesitate to contact us via Phone, Email, or Live Chat. Our staff will be able to check stock levels in our Retail Store and warehouse for you.
Parcels are shipped in Big Girls Don’t Cry (Anymore) Logo satchel.
If you require more discretion, please let us know in the COMMENTS section of your ONLINE Order and we will have this dispatched in an AUSTRALIA Post Tough Bag.
|Australia Post Regular||under $100||$9.95|
|Australia Express Post||under $100||$12.00|
|Australia Post Regular||over $100*||FREE|
|New Zealand||Flat Rate||$15.00|
*There is no Free Post for New Zealand Parcels.
All orders are shipped from our Brisbane Store and collected by Australia Post at 2pm.
A signature is not required by the receiver of the goods for delivery within Australia unless otherwise stated. In the event that there is no one at residence to accept the delivery our couriers will either leave your order in a safe, secure location at your delivery address or if the driver believes there is no safe and secure location the order will be taken to your closest Post Office to be collected by you at a later date. A delivery card with instructions will be left in your letterbox. If you do not wish for your order to be left unattended at your nominated residence, please let us know in the COMMENTS during checkout. Then, if you are not home to sign for your order, it will instead be taken to your closest Post Office for collection by you at a later date.
All New Zealand post is sent via the Australia Post network to our international shipping partner.
Delivery times will vary, it can take up to 10+ Business days. This is in accordance with the current information available with Australia Post.
There may be delays in delivery due to Customs and Border Control, these are issues out of our control.
We can email a tracking number; this will only let you track up to when your parcel leaves Australia.
THERE IS NO FREE SHIPPING FOR NEW ZEALAND PARCELS.
When your items have been shipped, you will receive an email letting you know this has been dispatched and an SMS from AUSTRALIA Post on your delivery updates.
We can email you the tracking number for your parcel, if you would like this option please let us know.
CLICK & COLLECT
Click & Collect orders are processed in accordance with our Online Orders.
We will contact you when your order is ready for collection at our Brisbane store.
PLEASE NOTE: If you have multiple items on order you will be contacted as each item is available for collection. For your convenience we will hold your items until your full order has been fulfilled.
Click & Collect orders are covered by the Returns/ Refund Policy.
Big Girls Don’t Cry Anymore reserves the right to change or cancel the Click & Collect service at any time, without notice.